Delivery Director

Role: Delivery Director (Ref: 196367)

Location: West Midlands - hybrid

Type: Perm

Salary: £120,000 - £140,000 per annum + Benefits

Please contact [email protected]

Overview

We are seeking an experienced & energetic Delivery Director to lead the successful delivery of complex transformation programmes across the utilities sector. This is a senior leadership role responsible for overseeing programme execution, client relationships, delivery quality, and team performance across a portfolio of strategic engagements.

The ideal candidate will need to have experience across either Water or Gas networks.

The ideal candidate will have a strong background within the utilities sector (energy, water, networks, or related infrastructure) delivering large-scale business, operational or digital transformation initiatives.

You will act as a trusted advisor to senior client stakeholders while ensuring programmes are delivered on time, within budget, and to the highest quality standards. As a key member of the leadership team, you will also contribute to business growth, capability development, and the continuous improvement of delivery methodologies.

Key Responsibilities

Programme & Portfolio Leadership

• Lead the delivery of multiple complex transformation programmes and strategic client engagements.
• Provide executive oversight across programme portfolios, ensuring delivery excellence and client satisfaction.
• Establish effective governance structures, reporting frameworks, and risk management processes.
• Drive successful programme outcomes across business, operational, technology, and organisational change initiatives.
• Manage programme budgets, commercial performance, and resource planning.

Client Leadership

• Build and maintain trusted relationships with senior client stakeholders, including C-suite executives, Programme Directors, and Business Leaders.
• Act as the executive escalation point for delivery challenges and programme risks.
• Provide strategic guidance to clients on transformation, operational improvement, and delivery best practice.
• Identify opportunities to deepen client relationships and expand engagement scope.

Utilities Sector Expertise

• Apply deep understanding of utilities industry challenges, regulatory requirements, operating models, and transformation priorities.
• Support clients across areas such as:
• Energy transition and decarbonisation
• Asset management and operations
• Network transformation
• Smart infrastructure and technology deployment
• Organisational and operating model change
• Regulatory and compliance-driven programmes

Leadership & Team Development

• Lead, coach, and develop delivery managers, consultants, and programme teams.
• Foster a high-performance culture focused on collaboration, accountability, and client impact.
• Support recruitment, talent development, and succession planning initiatives.
• Champion delivery excellence and continuous improvement across the organisation.

Commercial & Business Growth

• Support business development activities including proposals, bids, and client presentations.
• Contribute to account growth strategies and identify opportunities for additional services.
• Ensure delivery performance aligns with commercial objectives and profitability targets.
• Collaborate with leadership to develop new service offerings and delivery capabilities.

Key Deliverables

• Successful delivery of strategic client programmes and transformation initiatives.
• High levels of client satisfaction and long-term account retention.
• Delivery against financial, commercial, and operational targets.
• Effective management of programme risks, dependencies, and stakeholder expectations.
• Development of high-performing delivery teams and future leaders.
• Continuous improvement of delivery methodologies and governance frameworks.

Required Experience

Essential

• 5+ years' experience delivering large-scale transformation programmes.
• Significant experience within the utilities sector, including energy, water, networks, or related infrastructure environments.
• Proven track record leading multi-disciplinary teams and complex client engagements.
• Experience managing programme portfolios and senior stakeholder relationships.
• Strong commercial awareness and experience managing budgets and delivery performance.

Preferred

• Knowledge of utility industry regulation, asset-intensive environments, and operational technology landscapes.
• Experience supporting business development and pre-sales activities.
• Exposure to agile, hybrid, and traditional programme delivery methodologies.

Skills & Competencies

Leadership

• Executive stakeholder management
• Team leadership and coaching
• Strategic decision-making
• Influencing and negotiation

Delivery Excellence

• Programme and portfolio management
• Governance and risk management
• Resource and financial planning
• Change management

Commercial Acumen

• Account management
• Proposal development
• Revenue and margin management
• Client growth and retention

Industry Expertise

• Utilities sector knowledge
• Digital transformation
• Operating model and organisational change
• Regulatory and compliance awareness

Candidate Profile

The successful candidate will be a credible and influential delivery leader who combines deep utilities sector expertise with exceptional programme delivery capability. They will be comfortable operating at executive level, leading large-scale transformation initiatives, and developing high-performing teams.

This role is ideally suited to someone who enjoys balancing client leadership, programme oversight, people management, and commercial growth while delivering meaningful outcomes for utilities organisations undergoing significant transformation.

What you will get:

You will be part of an expanding team delivering business wide change initiatives transforming the utilities space.

Competitive salary & Package

Generous holiday allowance + Christmas shut down

Private Medical & Dental care

And much more!