Information Technology Service Delivery Manager

We are hiring a hands-on Technology Services Manager to run all on-site IT operations for a new headquarters in London. This is an operational leadership role: you will own day-to-day service delivery, coordinate local and global technical teams and suppliers, and act as the escalation point for senior stakeholders and executives.

White glove, VIP end user, ITSM and leadership experience is essential.

Why this role matters

• Lead delivery of best-in-class infrastructure and workplace technology at a flagship site, directly shaping the user experience for executives and staff.
• Drive operational excellence through clear SLAs/OLAs/XLAs, supplier governance and continuous improvement.
• Be the single technical contact for events, facilities projects and major incidents, ensuring smooth, secure and timely outcomes.

Key responsibilities

• Manage on-site IT service delivery (meeting rooms, AV/videoconferencing, device support, networks, identity/cabinetry/cabling).
• Coordinate local and global tech teams, external vendors and contingent workers to deliver rollouts, incident response and projects.
• Act as the primary escalation and relationship lead for senior sponsors and department heads; gather feedback and align support to expectations.
• Own technical validation for facilities-led projects (IoT, collaborative solutions) and coordinate with PMO and global teams.
• Prepare and support corporate events and onboarding at the site.
• Ensure compliance with corporate software/hardware standards and security best practices.
• Produce concise operational reporting against SLAs and service objectives.

What we’re looking for

• Proven track record in IT service delivery/support, ideally including experience supporting C‑suite/high‑profile stakeholders.
• Strong technical background: Microsoft OS and Office suite, Active Directory, SCCM, device management, networking and AV/VC meeting room technologies.
• Familiarity with ITSM frameworks (ITIL) and tools such as ServiceNow.
• Experience managing third‑party suppliers and contingent workers to agreed SLAs.
• Excellent stakeholder and vendor management skills; confident communicator at all levels.
• Fluent in English and French.
• Customer-focused, proactive, adaptable and delivery-oriented.