IT Delivery Manager

About Us

We are the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. With 90 years of experience, we offer professional brokerage and advisory services, our team has a network of 13 offices in the UK along with 12 in Europe, employing the largest hotels team in Real Estate. We pride ourselves in our high standards, providing a client centric experience and building business around our clients through tailoring our services.

Purpose of the role

The IT Delivery Manager is accountable for the end‑to‑end intake, planning, execution, and reporting of IT change initiatives, ensuring work is delivered predictably, transparently, and in alignment with business priorities.

The role owns the delivery lifecycle for projects and initiatives from initial request through to completion while maintaining clear oversight of budgets, timelines, scope, risks, and resources. It will act as the primary conduit between business demand and IT delivery capability.

About the team

You will be part of a small but dedicated IT team based in either our Milton Keynes office, interacting with around 400 users mainly UK based, but with offices in France, Germany, Spain and Austria.

Whilst most of our team is in house, we also utilise external suppliers to provide support particularly around our WAN provision and increasingly our Cyber Security.

Responsibilities

Demand Intake & Prioritisation

• Act as the single front door for IT project and change requests

Shape incoming demand into clearly defined initiatives with:

• Scope
• High‑level estimates
• Dependencies
• Risks and assumptions
• Support prioritisation decision‑making in line with:
• Business value
• Capacity constraints
• Strategic alignment
• Ensure requests are either:
• Approved and scheduled
• Deferred with rationale
• Rejected with clear explanation

End‑to‑End Delivery Ownership

• Own delivery accountability for all approved initiatives
• Ensure work progresses from initiation through delivery and transition to BAU

Coordinate delivery across:

• Internal IT teams
• External suppliers or partners (where applicable)
• Monitor and manage:
• Milestones
• Dependencies
• Risks and issues
• Intervene early where delivery is at risk

Financial & Resource Management

• Manage project‑level budgets and cost tracking
• Provide transparent forecasting and variance reporting
• Track resource demand and utilisation across initiatives
• Surface delivery trade‑offs clearly when capacity is constrained
• Support financial governance and funding decisions

Reporting & Visibility

• Produce clear, consistent reporting on:
• Delivery status
• Timelines
• Costs vs budget
• Key risks and issues
• Provide senior stakeholders with a single, trusted view of delivery
• Maintain delivery metrics that support informed decision‑making rather than activity tracking

Governance & Assurance

• Apply agreed delivery governance frameworks and standards

Ensure:

• Business ownership is defined
• Delivery decisions are documented
• Risks are explicitly accepted or mitigated
• Support audit, compliance, and assurance activities where required
• Close initiatives properly, ensuring learning is captured

Collaboration & Stakeholder Management

• Act as the primary delivery interface to the business
• Set realistic expectations with stakeholders
• Communicate delivery progress, issues, and decisions clearly and early

Work closely with:

• Business owners
• IT Service Delivery / Operations
• Architecture and platform teams
• Ensure smooth transitions from delivery into live service

What we are looking for

Essential

• Proven experience managing multiple concurrent IT initiatives

Strong understanding of:

• IT delivery lifecycles
• Resource and financial management
• Risk and dependency management
• Experience working with senior business stakeholders
• Ability to balance structure with pragmatism
• Strong written and verbal communication skills

Desirable

• Experience operating in:
• Hybrid project / product environments
• Regulated or audit‑conscious organisations
• Familiarity with portfolio or programme‑level delivery
• Experience transitioning work into operational, BAU ownership

Personal Attributes

• Calm under pressure
• Comfortable making and defending prioritisation decisions
• Naturally organised with strong attention to detail
• Able to challenge constructively
• Trusted by both IT and business leadership

What we offer

• Discretionary sector performance bonus
• 25 days holiday plus bank holidays
• Holiday carryover & additional Christmas leave
• Life assurance
• Employee wellbeing assistance via Plumm
• “Recommend a Friend” employee referral bonus
• Enhanced family friendly leave
• Cycle to work scheme
• Eyecare vouchers

Christie & Co is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

*** Please note we will not be able to sponsor for this position and therefore only invite candidates permanently settled in the UK or not requiring sponsorship ***